Orders and deliveries
Orders received before 3 :00 PM (Eastern time) are usually processed the same day and shipped the following day by Purolator, Canada Post or any other delivery service of our choosing. Delivery times may vary depending on final destination. You will be able to check the status of your order with the tracking number sent to you by email.
We guarantee the quality of all our products but there is still a possibility that you may not be completely satisfied. In that case, you can return the product purchased on this site within 30 days of its reception.
In order to be eligible for a refund, the returned product must be in its original packaging, barely used and shipped back at your expense. Do not forget to include your complete name and address, a copy of your invoice as well as a little note explaining the reason of the return (for example : allergic reaction). We will then send you a refund cheque in Canadian currency within 10 days after receiving your parcel.
Important: returns or exchanges for products purchased in a retail store must be dealt directly with that store.